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Shipping & Policies

Welcome to I Heart Naturals where every item is designed and handcrafted! We strive to make our customers 100% satisfied with their purchase. Please make sure that you are aware and agree with our shop policies before making a purchase. Thank you for stopping by!

Payment

We accept major credit cards and Paypal to complete purchases. All prices on this website are currently listed in U.S dollars. Payment transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy. Once payment has cleared, the production process begins.

Shipping

Our current method of shipping is through Canada Post. We ship our IHN Gemstone creations and Lip Balms WORLDWIDE

After an order is placed please allow between 1-3 days for your order to ship. We usually have a very small inventory of ready to ship on hand and usually produce a piece upon order. The production time includes creating, packaging, and shipping. Several of our items are made to order (specifically gemstone creations). Please let us know if you ever need an item by a certain date and we will always do our best to make it work.

Please make sure you write your proper Address in the billing section to ensure safe arrival of your package. We can not be held responsible for any errors related to the shipping address errors on the buyers end.

INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs. International customers are responsible of paying all customs fees/taxes when applied, I Heart Naturals is not responsible for additional fees.

For International Orders: Please allow up to 4 weeks for your order to arrive after shipping. Usually, it will arrive much sooner, but customs departments do have the right to hold items and there is not much we can do about this. We are also not responsible for charges needed to release any items from customs to you if that situation occurs.

We currently do not have a store front. We have added a 0.00$ shipping option. Please note that it is reserved ONLY for close friends and family we have contact with to allow them to check out without selecting a shipping option. 

Returns & Exchanges

IHN GEMSTONE CREATIONS

IHN will accept returns for exchange, credit or refund with prior approval within 14 days of purchase with our Gemstone creations, PLEASE DO NOT RETURN ANYTHING BACK TO IHN UNTIL THE SITUATION HAS BEEN AGREED UPON PLEASE. If you are not happy with the item you ordered, you can return your unused item and once the piece has been received, you will promptly receive a full product refund. Shipping costs on returns is the customer's responsibility and, initial shipping costs will not be refunded. If you're piece is damaged in any way, IHN will work with you to resolve the issue, just please message me. IHN reserves the right to place a refund vs the replacement of an item in cases we see fit.

Any skin care items are NOT RETURNABLE OR REFUNDABLE because of the personal hygiene nature of the products and once they have left our hands, we can no longer guarantee their purity, we apologize in advance if this inconveniences you in any way.

We are not responsible for shipping charges on returned items, it is the buyers responsibility when returning a product back to us. Make sure to purchase tracking or insurance for return (If you want to ensure a refund, otherwise you will be taking a risk) because if the return package gets lost in the mail and is never received by us, we will not be able to refund the purchase. Once we receive the returned item, we will gladly give you a store credit, exchange or refund. 

Tracking is not available on all shipping rates, make sure to choose one that has it if you don't want to risk the slight chance of it getting lost in transit. Shipping with tracking is the way you will be covered in cases of postal loss/damage since we can have access to its whereabouts and in turn open a case with Canada Post in the event that it gets lost. It is extremely RARE that a package will be lost in transit, however, please note that we cannot be help responsible for a lost package that has no tracking.

Each item is custom made for you, this means every order takes roughly 1-3 working days to hand make, wrap and ship out. 

IHN Natural Skin Care

For external use only. Avoid contact with eyes. Always do a patch test on forearm first to verify if any allergies to a natural ingredient exists. If any adverse reaction develops, stop use & contact a physician. IHN cannot be held responsible for any allergic reactions caused by an ingredient in one of our products as every individual has different sensitivities to certain ingredients that are out of our control. Any skin care items are NOT RETURNABLE OR REFUNDABLE because of the personal hygiene nature of the products and once they have left our hands, we can no longer guarantee their purity, we apologize in advance if this inconveniences you in any way. Please refer to the custom skin care recipe form for any ingredient alteration requests, and we will try to accommodate you as much as much as we possibly can. Please make sure to go over all the ingredients before purchase as these products are not returnable or refundable.

IHN Gemstone Creations

In Order to help maintain your gemstone's original beauty, we strongly recommend keeping your piece away from water exposure because of the metal components. Please avoid moisturizers, and keep it in it's gift bag whenever not being worn to maintain it's brilliance for as long as possible.

Gemstones are thought to have metaphysical properties meant for possible improvement of physical health and positive thinking. However these items are not intended to replace a doctor's care. I Heart Naturals can not in good conscience support, or guarantee any results in wearing our gemstone creations.